PRIVACY POLICY

Chấn Thuận Thành is committed to ensuring the absolute confidentiality and security of customers’ personal information in accordance with our internal data protection policies and the applicable laws of Vietnam.

1. Purpose of Collecting Personal Information

We collect basic personal information, including:

  • Full name
  • Phone number
  • Email address
  • Delivery address / contact address
  • Account information (if applicable)

This information is collected and used for the following purposes:

  • To confirm orders and provide products/services
  • To contact customers during the order processing
  • To support customer care and resolve complaints
  • To ensure customers’ legal rights and benefits

Customers are responsible for maintaining the confidentiality of their account information (if any) and must promptly notify Chấn Thuận Thành of any unauthorized use.

2. Scope of Information Usage

Chấn Thuận Thành uses customer information for:

  • Processing orders and delivering products
  • Sending notifications related to orders or services
  • Providing customer support upon request
  • Preventing fraudulent, impersonation, or harmful activities affecting the system

We are committed to:

  • Not using personal information beyond the stated purposes
  • Not sharing personal information with third parties without customer consent, except as required by law

3. Data Retention Period

Customers’ personal information will be retained:

  • Until the purpose of use has been fulfilled; or
  • Upon the customer’s request for deletion

In all cases, data is securely stored and protected within Chấn Thuận Thành’s internal systems.

4. Parties That May Access Information

Customer personal information may be shared, when necessary, with:

  • Logistics and delivery service providers
  • Supporting service partners (technology, payment, etc.)
  • Relevant parties involved in business operations

We ensure that:

  • Information is shared only within the necessary scope
  • All related parties comply with data protection and confidentiality requirements

Additionally, information may be disclosed when:

  • Requested by competent government authorities
  • Required to fulfill legal obligations under applicable regulations

5. Data Controller Information

Company Name:
Chấn Thuận Thành Mechanical Plastics and Trading Co., Ltd.

Address:
63/2 Ly Chieu Hoang Street, Binh Phu Ward, Ho Chi Minh City, Vietnam

Phone:
+84 28 3960 3999

Email:
info@ctt999plastic.com.vn

6. Customer Rights Regarding Personal Data

Customers have the right to:

  • Access, update, or modify their personal information
  • Request deletion or restriction of data usage
  • Submit complaints related to data privacy and protection

Upon receiving such requests, Chấn Thuận Thành will:

  • Verify the customer’s identity
  • Process the request within a reasonable timeframe
  • Respond with results and provide guidance (if necessary) to enhance data security